Systems Analysis and Design, 10th edition [PDF]

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Systems Analysis and Design, 10th edition

A post-implementation evaluation assesses the overall quality of the information system. The evaluation verifies that the new system meets specified requirements, complies with user objectives, and produces the anticipated benefits. In addition, by providing feedback to the development team, the evaluation also helps improve IT development practices for future projects.

A post-implementation evaluation should examine all aspects of the development effort and the end product- the developed information system. A typical evaluation includes feedback for the following areas:

• Accuracy, completeness, and timeliness of information system output
• User satisfaction
• System reliability and maintainability
• Adequacy of system controls and security measures
• Hardware efficiency and platform performance
• Effectiveness of database implementation
• Performance of the IT team
• Completeness and quality of documentation